Azure Virtual Desktop (AVD): Elevating Security and Operational Efficiency

A Comprehensive Case Study on Trent & Dove's Transformation

Azure Virtual Desktop (AVD)

Maintaining legacy remote desktop solutions poses complex challenges for organisations, encompassing security, compatibility, performance, and scalability.

Trent & Dove embarked on a journey to fortify their security measures, seeking a seamless integration with Entra ID, a cloud-based identity and access management service. This case study delves into the successful implementation of Azure Virtual Desktop (AVD) to address these challenges, emphasising the intricate details of authentication enhancements and operational efficiency gains.

Azure Virtual Desktop (AVD)

Challenges with Legacy Remote Desktop Solutions

Trent & Dove encountered common challenges associated with legacy remote desktop solutions, prompting the need to improve security and streamline authentication.

The objective was clear: enhance security measures through the integration of Entra ID, a cloud-based identity management solution that offered authentication and authorisation services aligned with the client’s security enhancement goals.

The Solution: Azure Virtual Desktop (AVD)

The selected solution, Azure Virtual Desktop (AVD), emerged as the ideal platform for full desktop and remote application delivery. Authentication for AVD seamlessly integrated with Entra ID, providing the following key benefits:

  1. Azure Conditional Access:
    • Delving deeper into the implementation of Azure Conditional Access, Trent & Dove applied stringent access controls based on conditions such as device health, location, and risk. This approach centralised authentication, further improving the overall security posture.
  2. Defender and SIEM Controls Integration:
    • The integration with Defender and Security Information and Event Management (SIEM) controls played a pivotal role in fortifying identity security and governance. Detailed examples of potential threats mitigated through these controls showcase the effectiveness of this integration.
  3. End-to-End Solution Delivery:
    • The A4S Team played a crucial role in designing and delivering the AVD environment. Providing a more nuanced account of their involvement, including challenges faced during the pilot deployment and rollout, emphasises the team’s expertise in navigating the intricacies of the project.
  4. Legacy Application Integration:
    • A detailed exploration of how the A4S Team tightly integrated the delivery of on-premise legacy applications into AVD adds depth to the transition strategy. Specific applications, challenges, and the seamless user experience during this integration process can be highlighted.

Benefits of Implementing Azure Virtual Desktop (AVD)

Centralising identity into a single solution yielded several substantial benefits for Trent & Dove:

  1. Focus on Modern Identity Security:
    • With identity centralised, the client could focus on modern security controls without the burden of legacy security concerns for external access.
  2. Operational Simplicity:
    • Managing AVD from an infrastructure perspective proved to be far simpler than traditional solutions, offering scalability, faster disaster recovery, and operational management through Azure Monitor and the native AVD console.
  3. Performance and Efficiency:
    • Notably, the performance of Microsoft Teams within the AVD environment exceeded expectations, contributing to improved operational efficiency.

Client Statement:

Sophie Grehan, IT Infrastructure & Support Manager at Trent & Dove, expressed satisfaction with the AVD delivery, emphasising the A4S Team’s deep understanding of their needs. The AVD solution significantly improved identity security and operational efficiency, providing a flexible and scalable virtual desktop environment. The ongoing partnership with the A4S Team promises continued innovation and exploration of further opportunities.

Client comments on Implementing Azure Virtual Desktop (AVD)

“We are extremely pleased with the Azure Virtual Desktop (AVD) delivery by the A4S Cloud Solutions Team. The implementation process was smooth, and the team demonstrated a deep understanding of our specific needs. The AVD solution has significantly improved our identity security and operational efficiency, providing a flexible and scalable virtual desktop environment.

The level of support and expertise exhibited by the A4S Team has been instrumental in the success of this project. We look forward to a continued partnership and exploring further opportunities for innovation together.”

Sophie Grehan
IT Infrastructure & Support Manager

Trent & Dove


The strong communication throughout this project between ourselves and the client enabled A4S Teams to clearly understand the needs of Trent & Dove and tailor a bespoke solution accordingly. As a result, the successful implementation of Azure Virtual Desktop with Entra ID integration has transformed Trent & Dove’s remote desktop environment. By addressing security challenges and streamlining authentication processes, AVD has not only fortified identity security but also delivered operational simplicity and efficiency. This case study showcases how organisations can leverage cutting-edge solutions to enhance security while ensuring a seamless transition from legacy systems.

About Trent & Dove

Trent & Dove, a charitable housing sector provider, delivers significant social value to its clients. For more information, visit Trent & Dove About Us.

Azure Virtual Desktop (AVD)

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Azure Virtual Desktop combines the scale, security, and cost benefits of Azure and Microsoft 365 for a secure remote desktop from virtually anywhere.

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