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Trent & Dove utilises A4S Cloud Solutions to provide full time reactive and pro-active operational support services.
Providing effective IT support brings many challenges, the Trent & Dove IT support teams currently must maintain a complex IT estate spread across on-premise and cloud due to the fact it’s beginning a cloud migration journey which inevitably results in a degree of parallel running.
The IT team is required to maintain many complex systems, it can be challenging to manage and maintain them effectively. This requires highly skilled IT professionals who can work with multiple systems and technologies who can be expensive and difficult to retain.
IT operational support teams must balance the need for system maintenance and security with the need for innovation and new technology adoption. This can be a delicate balancing act, as neglecting either can lead to problems for the organisation, an addition; support teams are often responsible for meeting service level agreements (SLAs) for uptime and system availability. Meeting these SLAs can be challenging, especially if there are unexpected system failures or outages. When IT incidents occur, it is crucial to resolve them quickly and effectively to minimise disruption to business operations, this requires a highly skilled and responsive IT support team.
A 12 month service is agreed for the A4S Service Operations teams to provide the service mentioned in the features section of this write up. Our services are provided with SLAs such as uptime, response time, and resolution time, meeting SLAs is important for maintaining customer satisfaction ensuring our clients IT services meet the needs of the business.
The support service provided is a remote service which is flexible to attend site if needed, this involves using remote access tools to diagnose and resolve issues without needing to be on-site. Remote support can be efficient and cost-effective for both the service provider and the customer and allows the most skilled resources to be tackle the issue irrespective of location.
A proactive monitoring as a service solution monitors IT systems and environments for potential issues before they become major problems. This approach allows the A4S IT service team to address issues before they result in downtime or disruption to business operations, our A4S Lighthouse service can monitor almost any on-premise or cloud service, it can be accessed on almost any type of device and by both client and A4S teams.
Our service provides our client with the quality and capacity they needs to focus on delivering their own business enabling service to their business and their end users.
By implementing proactive levels of support we can ensure our clients key services maintain the right levels of governance, availability, performance and resilience at an affective cost.
Trent & Dove IT teams are now able to focus on the delivery of IT services to their own internal customers and tenants whilst knowing the A4S IT operations teams are maintaining services.
As A4S continue to evolve and improve their IT operations service provision across a range of clients greater levels of value continue to be delivered.
Trent and Dove Housing is an amazing business that provides life changing services to it’s clients and truly has an incredibly positive social impact.
Trent and Dove Housing is a charitable organisation who’s staff are devoted to improving the lives of it’s tenants and other in the surrounding areas.
We recommend reviewing their ‘about us’ section for more information: https://www.trentanddove.org/about-us/
“I have been thoroughly impressed with the IT support provided by the A4S Cloud Solutions team who are always prompt in responding to our requests and they consistently go above and beyond to resolve any issues we encounter.
They are highly knowledgeable and always offer clear and concise solutions to our IT problems. Thanks to their support, we have experienced minimal downtime and our systems run smoothly. I highly recommend the A4S team to anyone looking for reliable and expert IT support.”
IT operational support involves managing and maintaining an organisation’s IT infrastructure to ensure smooth and efficient operations. For organisations with a complex IT estate, it is essential as it helps prevent downtime, addresses technical issues promptly, and ensures that all IT systems run optimally, which is crucial for maintaining business continuity and productivity.
A4S Cloud Solutions provided Trent & Dove with proactive support by continuously monitoring their IT systems, identifying potential issues before they became critical, and implementing preventative measures. This approach ensured that Trent & Dove’s complex IT estate remained stable, secure, and efficient, allowing them to focus on their core business activities.
The benefits include reduced downtime, increased system reliability, improved security, and cost savings. Proactive support helps identify and resolve issues before they impact operations, ensures that IT systems are up-to-date and secure, and optimises the overall performance of the IT infrastructure.
Organisations face challenges such as increased downtime, security vulnerabilities, inefficient system performance, and higher operational costs. Without proper support, these organisations may struggle to promptly address technical issues, leading to disruptions in business operations and potential data breaches.
Organisations can enhance their IT operational efficiency by leveraging continuous monitoring, preventative maintenance, and expert support services. This approach ensures that all aspects of the IT estate are managed effectively, potential issues are addressed proactively, and systems are optimised for peak performance. By implementing a robust IT support solution, organisations can enhance the reliability, security, and efficiency of their IT operations.
To see the wide range of projects we’ve worked on, click here to read other case studies.
